Frequently asked questions

How do a get replacement parts?

To get a replacement part for a product contact us today preferably with images as well as a description of the part you need and we will do our very best to source this for you. If you think the issue should fall under warranty please let us know how the damage happened also with images and our team will assess this.

Do you offer financing?

We have financing options for larger orders or new centre orders. This includes rental options where you are able to pay your order off monthly over a selected time period. Contact us today for more information.

How do I sanitise your furniture?

LSG natural timber surfaces are best cleaned with warm water without using excess water and not allowing the furniture to remain wet. Always wipe dry with a soft cloth after cleaning. Where sanitising is required, use a disinfectant surface cleaner designed for household use. Do not allow large amounts of raw chemicals to remain on the surface. Stick with microfibre type of cloth. AVOID ammonia-based products, like bleach or other harsh abrasive chemicals.

How do I clean your furniture?

You can be rest assured that the products you purchase from LSG will last you for years of everyday use in your learning spaces. We encourage a regular maintenance program to ensure your assets remain safe, secure, and naturally beautiful. Please refer to our documents page for detail on cleaning our products.

How do I make a warranty claim?

The warranty period starts from the date of purchase stated on the invoice date. For your claim to be processed in an efficient, timely manner, please follow the warranty claims process as outlined below. Fill in our online customer service form. If you are unable for any reason to process your warranty claim using the online customer service form, please call our customer service department on 0508 476 227 or email your claim details with photos through to sales@lsg.co.nz For your claim to be processed, you will need to provide photos of the product in question. Note; providing attached photographs with your claim will greatly increase the speed in which your claim is processed. This warranty does not obligate Learning Spaces Global to bear transportation costs incurred in repairing or replacing any defective parts. It excludes any superficial scratches, dents, scrapes or blemishes to paintwork or timber surfaces. To the fullest extent permitted by law, Learning Spaces Global excludes all liability for damage or injury to any person, damage to any property, loss of time, inconvenience and any indirect consequential or other loss or damage.

What is your return policy?

Our free 30 Day ‘Perfect For My Space’ returns policy provides you with peace of mind that you will not be stuck with something that doesn’t fit or suit your learning space. The thought of having you disappointed with your purchase is something we take seriously. Get in touch with our service department on 0508 476 227 within 30 Days of receiving your item, and we will work with you to provide a solution to return the product for an LSG credit on your account. Refer to out Policies and Warranties page for more information.

How do I care for Outdorable equipment

Outdorable play equipment is designed specifically for use outdoors in all environments.It is made from acetylated wood* which is a non-toxic class 1 durable timber milled from controlled FSC sustainable forests. This eco-friendly wood turns a natural grey colour as it ages. If used around sandpits, the children become living sandpaper giving the top surfaces a sanding every day. Never mind though, as outdorable timber has your back and will last the daily hardships from our lively little people. To keep your equipment looking as new, you can re-oil your equipment with our Outdorable Maintenance Oil available on our website with the warm timber glow. Alternatively, a linseed oil helps keep the surface feeling soft to touch and easier to clean. To re-oil your equipment, refer to our Outdorable Maintenance oil instructions. But remember, this is only for aesthetic reasons. Left to go grey your equipment will last for years to come. Should the timber chip or splinter on the outside play edges, simply, sand the area smooth to ensure there are no splinters.

Can you help with my grant application?

Yes, we have worked a lot with schools providing quotes, designs and relevant information for grant applications. One very popular and successful item for grant applications is the Acoustic Learning Tree. If you are looking to apply for a grant application over 10k get in touch with our customer service team today for support.

Can I return a product if I don’t like it?

Our free 30 Day ‘Perfect For My Space’ returns policy provides you with peace of mind that you will not be stuck with something that doesn’t fit or suit your learning space. The thought of having you disappointed with your purchase is something we take seriously. Get in touch with our service department on 0508 476 227 within 30 Days of receiving your item, and we will work with you to provide a solution to return the product for an LSG credit on your account. You can use this credit for an immediate replacement item or save it to use later. Return credit does not include the cost of transport. This return policy also excludes any custom made furniture items made specifically for you to your specific dimensions.

How long do you guarantee your products for?

Our goods come with standard guarantees that cannot be excluded under the New Zealand Consumer Law. Further to this, we offer our loyal customers an extended 10-Year Guarantee on furniture items as outlined on the Policies and Warranties page

Kate Morgan, Principal

“When we were looking for furniture we were looking for something that fitted in with the natural environment so that the Tamariki saw the link between inside and outside. The reason we loved LSG when looking around was really the natural furnishings they could provide and their attention to detail around our localised curriculums… I would definitely recommend LSG to other schools.”

Lisa Cavanagh, Principal

There’s a lot of research we know now, particularly coming out of Reggio spaces around the environment being the third teacher, so how we create those environments for children is pretty important to how safe they feel in a classroom.

It was really good to have that 3D video fly through, we could walk through with it in the empty spaces before they were furnished and make some decisions about the final furniture choices.

Even when the Prime Minister and our local MP Judith Collins popped in for our opening, they all commented on how beautiful the furniture looks, how the natural vibe, the colour schemes, the natural looking wood really helps to create a space that feels warm and welcoming and family like.

Anna Ashby, Associate Principal

From their initial proposal presentation through to installation and follow up Learning Spaces Global have been great to communicate with. Products have arrived on time and they had staff here when furniture was unpacked and set up.

The furniture is attractive and engaging, encouraging learners to interact with each other creatively. The products made to a very high standard that will stand the test of time in a busy learning environment.