30 Day Return Policy

LSG’s 30 Day ‘ Perfect For My Space’ Returns

Our free 30 Day ‘Perfect For My Space’ returns policy provides you with peace of mind that you will not be stuck with something that doesn’t fit or suit your learning space. The thought of having you disappointed with your purchase is something we take seriously. Get in touch with our service department on 0508 476 227 within 30 Days of receiving your item, and we will work with you to provide a solution to return the product for an LSG credit on your account. You can use this credit for an immediate replacement item or save it to use later. Return credit does not include the cost of transport. This return policy also excludes any custom made furniture items made specifically for you to your specific dimensions. 

Please note: All deliveries MUST be inspected for freight damage within 24 hours of receiving goods to ensure LSG can lodge a freight claim and replacement goods supplied.
Once approved, our customer service team will issue a Returns Authority document and provide you with details of how to return the goods. Goods should not be returned without receiving a Return Authority document from our Customer Service department, as this will delay or may invalidate any claim.

Approved returned goods must be received by LSG, complete (and in the original packaging where possible) and condition in which they were delivered to you, for an LSG credit to be issued.

Failure to advise the Customer Service department within 30 days may result in your request being declined. In all instances after 30 days, we will charge a restocking fee of 10% of the invoiced value. All returned goods must be received complete and undamaged for the claim to be processed.