10 Year Guarantee

Our goods come with standard guarantees that cannot be excluded under the New Zealand Consumer Law. Further to this, we offer our loyal customers an extended 10-Year Guarantee on furniture items as outlined below.

Extended 10-Year ‘Learning Spaces Guarantee’*

*Warranty provisions only apply to furniture items sold within New Zealand excluding all soft furnishing. Soft furnishings are all covered by our extended 2-Year Guarantee. Examples of soft furnishing (not limited to) are; sofas, ottomans, cushions, squabs, beanbags, table cloths, waterproof protectors, clothing, seagrass baskets, jute rugs, bedding, sleep mats and mattresses. 

Effective February 1, 2021. Learning Spaces Global LTD, 9 Greenacres Road North, Richmond, NZ, warrants our furniture* sold under the name Learning Spaces Global, to be free from defects in craftsmanship and manufacturing for the duration of the 10-year guarantee period.

During the guarantee period, Learning Spaces Global, as its sole obligation, will replace any item or component of an item covered by this Guarantee and sold after the effective date of this extended Guarantee, which defects when in normal use as a result of a defect in craftsmanship, manufacturing or material. LSG will replace with a comparable product or component. 

This Guarantee extends only to the original purchaser who can provide proof of purchase from Learning Spaces Global. 

To be covered under our extended Guarantee, all products must have been assembled and maintained according to LSG provided maintenance and care and assembly. You must not have modified the product in any way from the originally supplied item. It must not have been subject to misuse, incorrect application, or abuse. 

The warranty period starts from the date of purchase stated on the invoice date.

Learning Spaces Global does not guarantee:

• Natural variations in wood grain or figure or the presence of natural imperfections found with the use of natural materials. 
• Excessive changes in surface finishes due to ageing, UV and light exposure to, or water damage, moisture, and mold damage due to unsuitable environments.
• Gradual damage caused by moisture, for example, rust and surface degeneration. 
• Product or surface defects or failure resulting from normal wear and tear
• The matching of colours, grains, or textures of natural materials
• Colour matching of textiles or surface colours, including an exact match to published colour swatches or sample cards. 
• Incorrect installation or installation not in accordance with the instructions provided. 
• Products exposed to harsh environmental conditions or items subject to unsuitable storage or positioning. 
• Harsh chemical, detergents or abrasive cleaning agents used on product surfaces.